Press Release
BCI Emergency Communication Report 2019
BCI Emergency Communications Report 2019: More organisations than ever use Emergency Notification and Crisis Management Systems
- Use of emergency notification systems has increased by 10 percent: 6 out of 10 organisations have implemented such a solution.
- Emergency notification software and employment of IoT devices significantly speeds up communication processes in case of an emergency.
- 650 respondents from all over the world took part into the survey conducted by the Business Continuity Institute, which was supported by F24 for the first time.
Munich, 25 February 2019
More organisations than ever before are using an emergency notification system (ENS). This share increased significantly from 49% in the previous year to 59%. Companies and organisations, who adopt ENS can initiate their emergency communications plans and escalate information to their top management more quickly (see graphic). While only about half of organisations without an ENS can initiate their plans within an hour, three out of four organisations using and ENS are able to achieve this target.
These are key findings from the BCI Emergency Communications Report 2019, which marks the 4th edition of this research where 650 industry experts from all over the world participated. F24, the leading software-as-a-service (SaaS) provider for emergency notification and crisis management and for sensitive and critical communications in Europe, supported the Business Continuity Institute (BCI) in creating this report for the first time.
“Saving time has become even more crucial as our world is highly interconnected and globalised today. The results of this report clearly shows that more and more organisations benefit from implementing an emergency notification solution. This is a great news as it enables professionals to focus on relevant activities that really need to be handled by people,” says Christian Goetz, co-founder of F24, member of the Board of Directors and responsible for the areas of Sales, Marketing & PR, HR and Customer Service.
IoT devices enable faster communications
Beside emergency communication software the figures also points out that the use of IoT devices also are also able to speed up the communication processes significantly. The organisations, who employ IoT devices, 88 percent can activate their emergency communications within one hour, while only 76 percent of organisations, who don’t use IoT devices, are able to do so. The same is true for the time needed to inform the top management (see table 4, page 22).
“Of course, technology cannot take over the responsibility of these complex situations as typically they can only be handled by humans. But this does not mean that technology cannot be used to add value, in order to improve our processes and quality.” Christian Goetz adds, “Additionally, the report also offers valuable insights into topics like main challenges within emergency communications, training and exercising, success factors and communication channels for specific scenarios.”
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About F24
F24 is Europe’s leading Software-as-a-Service (SaaS) provider for resilience. More than 5,500 customers worldwide rely on F24’s digital solutions, which support companies and organisations through all areas of resilience. Solutions cover business messaging and service notification, emergency and mass notification, incident and crisis management, as well as governance, risk and compliance.
F24 supports customers in virtually every sector ranging from energy, healthcare, industry, finance, IT, tourism and aviation to a wide variety of public organisations. Many years of international experience have made F24 experts in improving resilience with digital solutions.
The company was founded in 2000 in Munich, where F24 AG’s head office is still located. Today, F24 supports companies and organisations in more than one hundred countries, via more than 20 locations in Europe and beyond. The F24 AG Board of Directors consists of F24 co-founder Christian Götz and the spokesperson Dr. Jörg Rahmer.
In July 2020, Europe’s leading software investor Hg became the majority shareholder in F24 AG. Since then, F24 continues to grow within the second phase of its buy-and-build strategy to further accelerate growth and expand the position as market leader in Europe.
In 2018 F24 was the first company based in Europe to be listed in the Gartner report for Emergency and Mass Notifications Systems (EMNS) and meet the stringent requirements of this prestigious institute. In addition, F24 is included in the Forrester Wave™: Critical Event Management Platforms Q4 2023, which looks at “The 10 Providers That Matter Most And How They Stack Up”. This makes F24 one of the most relevant resilience providers worldwide.
Security is a top priority for F24, which is why the highest and most up-to-date safety standards are in place. In 2010, F24 became the first company worldwide to have their Integrated Management System for Information Security (ISMS) and Business Continuity (BCMS) certified by “The British Standards Institution” (BSI). Since then, F24 AG and most of its subsidiaries have been certified up to ISO/IEC 27001 and ISO 22301 standards. In addition to annual audits by an independent accredited institution, successful re-certifications according to the international standards ISO/IEC 27001:2013 and ISO 22301:2019 took place in 2013, 2016, 2019 and 2022.
About the Business Continuity Institute
Founded in 1994 with the aim of promoting a more resilient world, the Business Continuity Institute (BCI) has established itself as the world’s leading Institute for business continuity and resilience. The BCI has become the membership and certifying organization of choice for business continuity and resilience professionals globally with over 8,000 members in more than 100 countries, working in an estimated 3,000 organizations in the private, public and third sectors.
The vast experience of the Institute’s broad membership and partner network is built into its world class education, continuing professional development and networking activities. Every year, more than 1,500 people choose BCI training, with options ranging from short awareness raising tools to a full academic qualification, available online and in a classroom. The Institute stands for excellence in the business continuity and resilience profession and its globally recognised certified grades provide assurance of technical and professional competency.
The BCI offers a wide range of resources for professionals seeking to raise their organization’s level of resilience, and its extensive thought leadership and research programme helps drive the industry forward. With approximately 120 Partners worldwide, the BCI Partnership offers organizations the opportunity to work with the BCI in promoting best practice in business continuity and resilience.
The BCI welcomes everyone with an interest in building resilient organizations from newcomers, experienced professionals and organizations.