In Case of Emergency
En podcast som gir deg dypere innsikt i krisehåndtering
Vi mener at det er viktig å dele informasjon, læring og erfaringer. Derfor har vi laget podcasten “In Case of Emergency”, som gir deg innsikt i varsling og krisehåndtering: En kilde til verdifull informasjon om forretningskontinuitet, beredskap, befolkningsvarsling og mye mer.
John Davison, er vert for denne podcasten. Han intervjuer internasjonale eksperter og fagfolk for erfaringsutveksling, tips og verdifull informasjon om ulike aspekter ved hendelse- og krisehåndtering.
John leder F-24 UK Ltd. og F24s London-virksomhet med lidenskap og engasjement som driver frem suksessen til F24s produkter for varsling og krisehåndtering i internasjonal skala.
Hans innsiktsfulle diskusjoner og samtaler med eksperter fra hele verden er også tilgjengelige på Spotify eller Apple Podcast (Podcasten er på engelsk).
John Davison, Managing Director F-24 UK Ltd.
New Episode
Episode 40: Risk Radar – Navigating Crisis with Analysis & Insight (Part II)
Markus Epner & John Davison
I den andre delen av episoden fortsetter John samtalen med Markus Epner – Head of Academy i F24 AG.
Markus har lang erfaring innen sikkerhet og krisehåndtering. Han tjenestegjorde som offiser i spesialstyrkene under krigene i Bosnia og Kosovo, og har hatt lederroller i næringslivet i over to tiår, først og fremst i Lufthansa og Boehringer Ingelheim. Markus er utdannet i sikkerhets- og krisehåndtering fra Kiel og i sikkerhets- og krisestudier fra Politihøgskolen i Schleswig-Holstein.
02:40: Just reading the risk reports isn’t enough, if you haven’t adjusted yours processes, your crisis management plans, yours BCM plans, you haven’t finished the job
06:10 Can you remember our first podcast episode together, where we spoke about virtual crisis management… the pros and cons of it?
08:41 London Stansted airport hosted the F24 Aviation Day this year and they gave a particularly impressive presentation on operational resilience and how they use F24’s CIM
To access the insights from the F24 Aviation Experience Day in London, click here: F24 Aviation Experience Day – F24
Alle Podcast-episodene (kun på engelsk):
Marianne Brokjøb from Equinor
Episode 1: Train hard, fight easy – but why is it important to train and exercise?
In this episode we cover the importance of training and get some deeper insights into challenges large companies face, as well as potential training programs and tips.
2:11 Why is it essential to train and exercise, when there are well documented processes that have been well prepared?
6:13 What are the typical challenges that you face when training an exercising? What about a large company with many different geographic locations?
7:20 How about scenarios, what do you typically exercise during your training programs?
Episode 2: Certainty during insecure times: Efficient mass notifications with acknowledgements – what does that look like in practice?
The F24 colleagues discuss different use cases of mass alerting in Germany and Spain/Mexico and depictsome successful real examples. They also provide tips to alert a large number of people.
1:34 For which user cases or situations is mass alerting recommended?
2:46 In your opinion what are beneficial functionalities linked to alerting a large number of persons? (e.g. international alerting)
7:27 In terms of past incidents can provide some examples of notable past incident where mass notifications proved to be so successful.
Eske Ofner from F24 AG & Juan Manuel Gil from F24 Servicios de Comunicación S.L.U.
Martin Stamm from A3M
Episode 3: Safe travels: Keeping employees safe during work-related travels can be a significant challenge, which is why professional and real time risk monitoring is a must – but how?
In this talk we talk about the impact that COVID-19 had on employee travels and discuss changes and recommendations of travel safety as well as risk monitoring of the near future.
1:52 How can a software help organisation to keep their employees safe when travelling?
3:25 How did COVID-19 impact risk monitoring and employee travel?
6:32 What is your recommendation and main aspects to consider in the near future in regards to employee travel safety?
8:10 Are there any other aspects that would benefit a business when it comes to monitoring global risk?
Episode 4: Digital task management – how to bring your plans to life?
Gain new insights on the benefits of digital task management, as a part of crisis management, and learn moreover about the most important aspects and requirements in practical terms.
1:32 What would you describe to be the most important aspect of crisis management?
3:40 What are the benefits of digital task management and what requirements are necessary? (e.g. checklists)
7:47 Can you recite recent examples of where one of your customers really exceled in using FACT24 CIM to deal with a critical situation?
10:03 What is your view in terms of operational resilience v crisis management, should organisations keep a clean line between day-to-day operations and real crisis incidents?
Kristian Pettersen from F24 Nordics AS
Dr. Sabine Schnabel, LL.M. (NYU), Founder and CEO of BSH advisors
Episode 5: The role of compliance in crisis management – why is it an important aspect to integrate?
This discussion about compliance in crisis situations highlights different examples of crisis that interfere with the important role of compliance and provides recommendations on how to integrate compliance policies into your crisis management.
1:51 Why is it important for compliance leaders to be part of crisis management?
5:05 What challenges do compliances teams face in crisis situations, can you give us some examples?
8:17 How would you recommend integrating compliance policies into crisis management?
Episode 6: Reliable Information – how do you organise effective communication for a crisis situation?
This episode highlights the successful communication in crisis situations based on recent examples and our invited communication expert also gives some recommendations on approaching crisis communication.
1:45 Is there a secret miracle solution to successful crisis communications?
4:50 Can you recite some recent crisis situations that were handled particularly well or perhaps even badly in terms of communication?
7:02 What about the saying “say nothing to no-one” approach when should such an approach be adopted if at all?
Prof. Dr. Stefanie Heinecke from Fresenius
Benjamin Jansen from F24 AG
Episode 7: Comprehensive crisis management – So let’s now look at the future of F24: what does it look like?
In the last episode, we will give you a closer look into F24, as the leading European provider for incident- and crisis management and what has changed during the last year of a global pandemic. Furthermore, we will talk about the importance of technological assistance in crucial situations.
1:44 Tell us more about F24 the leading European solution provider in emergency notifications and crisis management?
3:30 How can technology assist organisations in managing crisis situations?
5:35 How has F24’s focus changed in the last year during the global pandemic crisis?
Episode 8: Enhancing Reputation through Crisis – how does effective media management work
John Davison and Peter Barrett discuss the most important aspects of reputational management and why good media mangement can help to improve your reputation or even lead to invisible crisis for the public eye. Illustrated by remembering real examples of the past like the UK horse meat scandal or the Ratners Jewel PR crisis.
2:01:30 Could you give a quick introduction to Powerscourt and your role?
02:50 In regards to your experience, can you recite any example of good reputational crisis incidents that were managed successfully with the particular eye to the media management topic?
7:20 What are some challenging attributes to crisis management compared to business as usual?
10:18 It’s not so much the big impact, that you’re talking about, but something relatively slow burning and if it’s not dealt with it could turn into something bigger?
12:16 Do you remember Gerald Ratner’s example of a PR crisis?
14:27 What have you learned by working in your profession that you may have adopted as a standard working practice or perhaps which you even use in your personal life?
Peter Barrett from Powerscourt
Carol Mackenzie, Group Head of Crisis Management and Business Continuity from TUI
Episode 9: Real-time Overview- Is task management the digital “Open Line”?
In this episode you’ll gain a deeper insight into how digital task management supports globally working organisation like the TUI Group. The interview with Carol Mackenzie also highlights the advantages and changes digital task management during the last years of the pandemic. Furthermore, the example of Hurricane Irma is used to illustrate the agility and abilities digital taks management offers.
2:16 From your crisis management experience, what are the key insights into practical use of task management for an organization when managing an emergency event or a data crisis event?
5:15 Over the past couple of years their have been some incidents that maybe raised the profile within TUI to bring together your teams. How was that handled during covid and with people working remote?
6:56 Can you recite any examples of where task management proofs to be crucial in certain situations?
9:40 Do you think there is a secret formula to ensure employees have a clear overview of crisis and can you provide a good example of it?
13:30 What have you learned by working in your profession that you may have adopted as a standard working practice or perhaps which you even use in your personal life?
Episode 10: Championing Business Continuity – What can we derive from research?
Rachael Elliott, Head of Thought Leadership at the BCI talks about the challenges and developments she has observed in years of researching in the field of Resilience. This episode deals with the upcoming scientific insights of the BCI for 2022 and the possible change that will occur in Business Continuity and Resilience. You will also gain a deeper inside into the latest Report on Emergency and Crisis Communications.
1:48 What is the BCI and what is the work like as a researcher?
4:12 Do you think there are any aspects of BC or CM that need more attention or may need more attention in the future?
6:24 You are talking to a lot of experts, industry professionals and organizations that have the challenging topic of being resilient. Do you have any particular observations or takeaways from somebody’s interviews maybe a reoccurring theme?
9:10 You mentioned earlier the Emergency and Crisis Management Report. In regard to that particular report, do you have any tips for the professionals listening based on some of the insights that have been gained?
12:16 Do you remember Gerald Ratner’s example of a PR crisis?
13:55 What have you learned by working in your profession that you may have adopted as a standard working practice or perhaps which you even use in your personal life?
Rachael Elliot Head of Thought Leadership
at the Business Continuity Institute
Luigi Martino, Head of the Center for Cyber Security and International Relations Study at University of Florence
Episode 11: Cyber Security and the human factor – a global challenge or individualistic?
Listening to this episode, you`ll attend an interesting conversation with Luigi Martino, Professor and Head of the Center for Cyber Security and International Relations at the University of Florence. He’s sharing his insights of working within the Global Commission on Stability of the Cyberspace and the importance of global cooperation in the field of Cyber Security. Furthermore, the challenges of secure IT systems in times of remote working and the human factor of cyber attacks are addressed.
2:09 You are a member of the Global Commission on the Stability of Cyber Space. Could you tell us a little bit more about that roll and what it is about?
6:30 What can organisations do, to minimize that particular risk?
7:44 Would that be Phishing Mails?
10:56 So Cyber Security is about people, it is about the individuals and about their awareness?
11:47 I know one of your current research focuses on a slightly different aspect of Cyber Security. Not for organisations, but about the overarching correlation of Cyber as a Space and indeed Outer Space. Tell us a little bit more.
16:10 What have you learned by working in your profession that you may have adopted as a standard working practice or perhaps which you even use in your personal life?
Episode 12: Informing Persons of concern – What are the important aspects of disaster response?
By discussing the sensitive topic of disaster response, this episode examines the importance of correct person of concern management. Abigail Pollard shares her experience in the aviation industry and outlines challenges in working internationally as well as the
2:17 Tell us a little bit about Blake Emergency Services, what do you do?
4:51 What can you share with us from your experience on how to best organise such a process?
9:15 How do you capture these critical/sensitive information?
10:56 What is the biggest challenge in terms of disaster response for organisations?
14:38 What have you learned by working in your profession that you may have adopted as a standard working practice or perhaps which you even use in your personal life?
Abigail Pollard, Managing Director at Blake Emergency Services
Markus Epner Head of Academy at F24
Episode 13: Virtual crisis management- a chance or problematic?
In this episode, you’ll gain a deeper inside on the field of crisis management. Speaking from his own experiences, Markus Epner talks about the changes that working remote brought to the field of crisis management. He outlines the advantages in managing a crisis virtual, but also shows the multiple challenges that this “new” form of crisis management poses.
2:04 Speaking from your experience, how has that change of working life (working remotely) impacted organisations, and how should they handle incidents and crisis events?
6:20 How would you define virtual crisis management?
7:28 Can you share any potential challenges or obstacles that might arise from a virtual work environment?
11:30 What about the future? Where do you see the new way of virtual crisis management going in future?
12:50 What have you learned by working in your profession that you may have adopted as a standard working practice or perhaps which you even use in your personal life?
Episode 14: Organizational Cyber Security – a Challenge to be mastered?
Eli Westad Garmann, talks about the need for testing and running cyber security incident response plans and what to consider in this context. She gives some great tips on what cyber security measures an organisation must include in a plan and shares her experience of important aspects that are sometimes overlooked in the early stages of planning, e.g. during purchasing a new digital software.
2:02 How can organizations protect themselves from the rising risk of cyber attacks and what role does testing and running incident response plans have to play?
5:07 What do you recommend organizations should do in regards to cyber security incident response plans?
5:52 How do you suggest organization to prevent the risk during such an incident?
7:52 Would you still typically recommend organizations to do a deeper dive beyond just the certification, or would you say the certification has kind of a security in the knowledge that an organization is well-prepared for the threat of information security?
8:57 From your experience Eli what would you offer as a best practice or alternate recommendations that you can share with us ?
10:03 What have you learned by working in your profession that you may have adopted as a standard working practice or perhaps which you even use in your personal life?
Eli Westad Garmann, Group Lead Cyber Security at Advansia
Jerry Allan, Director and Co-Founder CrisisVR
Episode 15: Empowering the front line – the key to a successful response plan?
Med sine mange års erfaring deler Jerry Allan, direktør og medgründer av Crisisvr, sin kunnskap om hvordan du kan forberede ditt operative personale til å håndtere uventet situasjon og virkningen av ampaktbegivenheter. Mens han fremhever viktigheten av å styrke frontlinjen, beskriver han de nødvendige ferdighetene og viktige aspekter ved en vellykket responsplan.
1:51 When an incident occurs and the first responders have to work together with the emergency services, what challengeges arise and how can the resulting problems be prevented?
04:08 How do you collaborate in terms of a multitude of stakeholders, how do you bring all players into the same exercise?
06:09 What about the internal communication between the departements, especially between the strategic crisis management team and the operational front line. Can you recommend any basic strategies, perhaps concepts on how to set up the ideal process for all parties?
09:04 How would you suggest to really prepare the front line to deal with a really unexcepted crisis?
11:25 Going back to those simulations, how can you best put those plans into practices? Unannounced simulations or pre-planned simultations?
13:30 What have you learned by working in your profession that you may have adopted as a standard working practice or perhaps which you even use in your personal life?
Episode 16: Public warning systems – How do they contribute to public safety?
I denne episoden, am Whatsapplie Grangeat introduserte deg til feltet av offentlige varslingssystemer. Hun gir en oversikt over funksjonaliteten, de juridiske rammene, men også utfordringene, for eksempel hvordan advarer jeg folk uten tilgang til tekniske enheter?
2:13 Why is a public warning system so essential, and how is it applied around the globe?
4:10 And who would typically operate a public warning system and how does it work
5:35 How does it work ? How does everybody get that communication?
7:31 What is your experience of utilizing public warning systems within the lifecycle of a crisis, do you have any example where such a system really has proven itself in protecting lives?
9:31 How can you be certain that you reach everybody that needs to be alerted, in particular the old or young? How flexible is the system to go beyond reaching only to people with mobile phones?
12:25 What have you learned by working in your profession that you may have adopted as a standard working practice or perhaps which you even use in your personal life?
Dr. Amélie Grangeat, Senior Product Manager and Expert on public warning systems at F24
Nana Kalandarishvili, Manager at PWC and Expert in Geopolitics and Security
Episode 17: Geopolitical awakening of Corporate Security – a step towards crisis preparedness
Nana Kalandarishvili deler sin kunnskap om temaet geopolitiske konflikter og godt styresett. Hun forteller om virkningen av geopolitiske konflikter på bedrifter og deres velvære. Hun deler også sin innsikt i hvordan bedrifter kan forberede seg på store geopolitiske konflikter.
01:43 Are cooperations able to prepare for the geopolitical crisis and their effect effectively?
02:26 How do companies have access to the expertise in geopolitical risks, it seems quite a specialist field?
04:43 Do you think it needs a dedactive role responsible for that on the security risk team?
06:55 What geopolitical scenarios do you foresee in the future? And how do you see this typical scenarious impacting different business sectors?
09:41 What are the key aspects to pay attention to for security professionals to prepare themselves for the best possible crisis management for the future?
11:41 What have you learned in your profession that you may have adopted in your own standard working practice or in your personal life?
Episode 18: Training Teams for trauma Response – Dealing with the aftermaths of a crisis
Brian Power deler sin kunnskap fra over 40 års erfaring som spesialistopplæringsleder i det britiske transportpolitiet og hvordan han håndterte dramatiske krisehendelser som påvirket liv og enkeltpersoner og de som reagerer på hendelsene.
02:14 What are the differences between loss, trauma and the crisis?
04:00 What are the key recommendations that you would give to organisations on how they can be better prepared and making their teams more capable of handling traumatic crisis events?
5:45 What would you recommend being the most important aspect to consider for those responders when having to relay such tragic news?
08:40 Do you have any examples of perhaps some very well executive or perhaps some very poor executive communication in any of the work you have been?
12:10 What you may have learned in your profession that you may have adopted in your own business life or perhaps in your own personal life.
Brian Power, Crime Training Manager, British Transport Police
Episode 19: The Holiday Episode Part 1
Ser tilbake på året
Det er snart på tide å avslutte året. 2022 har vært begivenhetsrik – fra globale politiske hendelser til deres resulterende kriser har vi sett en del forstyrrelser. Kanskje for å reflektere dette, snakket ekspertpanelet vårt for podcasten i sesong 2022 om implikasjonene av disse hendelsene og hvordan man kan holde seg robust for de kommende tidene. I denne spesielle episoden gir vi deg høydepunktene deres fra året.
Featuring in this episode:
01:17 Peter Barrett from Powerscourt
09:20 Carol Mackenzie from TUI Group
13:45 Rachael Elliot Head of Thought Leadership at the Business Continuity Institute
18:47 Luigi Martino, Head of the Center for Cyber Security and International Relations Study at University of Florence
22:50 Abigail Pollard, Managing Director at Blake Emergency Services
Episode 20: The Holiday Episode Part 2
Ser tilbake på året
Det er snart på tide å avslutte året. 2022 har vært begivenhetsrik – fra globale politiske hendelser til deres resulterende kriser har vi sett en del forstyrrelser. Kanskje for å reflektere dette, snakket ekspertpanelet vårt for podcasten i sesong 2022 om implikasjonene av disse hendelsene og hvordan man kan holde seg robust for de kommende tidene. I denne andre spesielle episoden gir vi deg høydepunktene deres fra året.
Featuring in this episode:
01:16 Markus Epner Head of Academy at F24
05:27 Eli Westad Garmann, Group Lead Cyber Security at Advansia
09:17 Jerry Allen, Director and Co-Founder CrisisVR
13:13 Amélie Grangeat, Senior Product Manager and Expert on public warning systems at F24
18:51 Nana Kalandarishvili, Manager at PWC and Expert in Public Warning
23:22 Brian Power, Crime Training Manager, British Transport Police
Heidi Snow, Founder / CEO – AirCraft Casualty Emotional Support Services (ACCESS)
Episode 21: Navigating Grief – Understanding How to Support Survivors of Personal Loss
Triggeradvarsel: Vi vil diskutere temaer som involverer død og plutselig tap av kjære basert på virkelige opplevelser, tragiske tap og tidligere katastrofer. Hvis en av disse tingene utløser for deg, hopp over denne episoden.
Heidi Snow har gitt omsorg til tusenvis av mennesker berørt av luftkatastrofer og plutselige tap i over 25 år. I 1996 grunnla Heidi den ideelle organisasjonen AirCraft Casualty Emotional Support Services (ACCESS – accesshelp.org) for å sikre at ingen går gjennom den akutte ensomheten, isolasjonen og sorgen hun måtte oppleve etter den uheldige flyulykken som tok forlovedens liv.
02:20 Heidi is the CEO and founder of ACCESS which has been providing disaster breavement support to those who have survived or lost loved ones in aviation tragedies. Tragically, Heidi, it started with a very personal experience for you.
13:20 So the empathy, the experience of going through the same lot is an important factor for the volunteers you have for the organisation?
16:20 What recommendation do you have for crisis responders to help them prepare better for bereaving individuals?
23:30 What have you learnt personally from working in your role that you have adopted through the tragedy you have experienced?
Episode 22: The NIS2 Directive – How does the New Directive Help Resilience of Critical Infrastructure?
Alessandro har jobbet som spesialist på beskyttelse av kritisk infrastruktur, motstandskraft og cybersikkerhet siden 2004. Han var vitenskapelig offiser ved European Commission Joint Research Center, hvor han jobbet med en policy og et initiativ for å støtte det europeiske programmet for beskyttelse av kritisk infrastruktur ( EPCIP). Alessandro er også stipendiat i juridisk informatikk ved rettsskolen, ved University of Lecce, og han er også foreleser på kurs for beskyttelse av kritisk infrastruktur ved NATO Center of Excellence. Sist, men ikke minst, er Alessandro også medgründer for tverrfaglig forskning på infrastruktursikkerhet og motstandskraft ved Universitetet i Salento, Italia.
03:00 – What does the directive on security and network information systems, better known as the NIS directive, aim to achieve?
5:00 – What are the implications of NIS1 vs. NIS2, and more specifically what does it mean for the member states?
6:25 – What are the immediate next steps in closing down NIS1 and moving to NIS2?
8:22 – How far does this sort of trickle down from essential government to local government and potential external third parties?
10:04 – How do you think these new directives are going to facilitate crisis management and resilience?
13:11 – What have you learned by working in your profession that you may have adopted as a standard working practice either in your personal life or perhaps your professional life?
Alessandro Lazari, Senior Key Account Manager, F24 AG
Graham Brown, Manager – Crisis and Response, Petrofac Training Services
Episode 23: Connecting Global Crisis Teams – The Success of Hybrid Crisis Management
Graham er en av den britiske olje- og gassindustriens mest erfarne beredskaps- og responsutøvere, med over 30 års erfaring fra energiselskaper i Storbritannia ogi Malaysia. Han har personlig håndtert rundt 100 virkelige hendelser og kriser, inkludert flere medisinske tilfeller, dødsulykker, brann og eksplosjoner, oljeutslipp, fartøykollisjoner, evakuering av installasjoner, demonstrasjoner og gisselsituasjoner. Innimellom virkelige krisesituasjoner arbeider han med et team basert i Aberdeen ved Petrofacs Emergency Response Service Center for å sette opp og levere beredskapsprogrammer for å håndtere hendelser og kriser for klienter over hele verden.
02:47 How would you define what is a professional responder?
05:03 In regards to the pandemic, how has that disrupted business models across all industries and how do you think that specific crisis centres like yours, Petrofac is impacted?
07:35 During the pandemic you took everything from your physial environment in your center and you just virtualized it using tools and technologies such as teams. Perhaps the software solution from F24 as well helped you to achieve it?
08:42 If we want to look at an ultimal crisis responce. Is there a way that you can define it or how would it be set up?
11:37 How does the industry requirements impact your prepadness or the organizations preparedness?
14:20 What have you learned by working in your profession that you may have adopted as a standard working practice either in your personal life or perhaps your professional life?
Episode 24: Responding to Trauma – How Crisis Teams should Train for Trauma Response
Cath Kerr er assosiert medlem av British Psychological Society, en anerkjent rådgivningspsykolog og en av grunnleggerne av KRTS international. Cath begynte sin karriere i frivillig sektor med å jobbe med mennesker som hadde opplevd vold i hjemmet. Siden den gang har hun spesialisert seg på å håndtere de psykologiske konsekvensene av kritiske hendelser, med en mastergrad i psykologiske traumer og rundt 25 års erfaring fra arbeid med høyrisikoorganisasjoner og klienter som lider av hele spekteret av reaksjoner på kriser og traumer, fra akutt stress til posttraumatisk stresslidelse (PTSD). Dette har inkludert alvorlige overgrep, seksuell vold, gisselsituasjoner, skyteepisoder, vitne til vold og dødsfall. Hun er EMDR-konsulent, internasjonalt publisert forfatter og foredragsholder.
03:04 How would you best define what trauma actually is?
04:40 What sort of symptoms should first responders look for while dealing with traumatic or critical signs?
06:21 Some people can get withdrawn, perhaps a little bit quiet, and maybe are not showing the obvious signs. How would you recommend trying to look after those?
07:05 What is the primary function that crisis and trauma responders do and what is the rational behind that?
09:00 What should be the first line of action when dealing with trauma response and why?
11:11 What have you learned by working in your profession that you may have adopted as a standard working practice either in your personal life or perhaps your professional life?
Cath Kerr
Dr Liz Royle – Director at KRTS International
Episode 25: Responding to Trauma – Part 2- How Crisis Teams should Train for Trauma Responset
I fortsettelsen av vår forrige episode ser vi mer på traumerespons – og hvordan de som skal hjelpe, best kan forberede seg på sine roller. Doktor Liz Royle har over 25 års erfaring innen å hjelpe organisasjoner med å forberede seg strategisk på traumerespons, og hvordan de kan ivareta menneskene som skal håndterer kriser og traumer.
Som en erfaren traumepsykoterapeut har Liz også jobbet mye med klienter som lider av posttraumatisk stresslidelse og krisereaksjoner. Hun var en av grunnleggerne av UK Psychological Trauma Society og har publisert flere internasjonale artikler.
Hennes selskap KRTS International tilbyr en rekke prisbelønte, digitale løsninger for å håndtere risiko ved kriser og traumer på arbeidsplassen.
03:13 Why do you think despite having enormous amounts of information available on crisis probabilities is it really difficult for people to talk about crisis preparedness?
06:30 Could you elaborate a little bit more on that psychological impact for the members of crisis management team? What are the signs and symptoms?
10:20 It must be a real challenge for a crisis team in terms of levels of authority. And maybe there is a natural assumption that those leaders will be the ones that are the best coping with the situation but perhaps it is not the case?
10:45 How do you think we should best support the crisis management teams when they are running the operations? What are their additional needs?
12:52 When do you think it is the right time for them to receive that support?
16:04 What have you learned by working in your profession that you may have adopted as a standard working practice either in your personal life or perhaps your professional life?
Episode 26: Geopolitical Issues of of the Western Balkans – How can Businesses prepare for the challenges?
Dr. Robert Mikac er førsteamanuensis i statsvitenskap med spesialisering i samfunnsvitenskap ved universitetet i Zagreb. Han startet sin karriere som kompanisjef i militærpolitiet, der han tjenestegjorde som løytnant var betrodd oppgaven med døgnkontinuerlig beskyttelse av forsvarsdepartementet.
Dr. Mikacs ekspertise spenner over ulike områder, blant annet som leder for sektoren for sivilbeskyttelse i det kroatiske nasjonale direktoratet for beskyttelse. Han er også medlem av Rådet for nasjonal sikkerhet under Kroatias president.
Dr. Mikac er en anerkjent akademiker som har spesialisert seg på en rekke emner, blant annet internasjonale relasjoner, internasjonal og nasjonal sikkerhet, sikkerhetsstyring, krise- og katastrofehåndtering, samfunnssikkerhet, beskyttelse av kritisk infrastruktur og motstandsdyktighet, samt migrasjon og sikkerhet.
02:26: What are the challenges faced by countries in the western Balkans in particular regarding political, economic and security situation?
06:02: In your opinion which of those is the main challenge in particular looking at geopolitical tensions and how this can be taken into account when discussing how organisations can do business in the area and be more prepared?
10:02: Would there be a tendency for these organisations to align to European or the international standards?
11:23: How do you see the current conflict in the Ukraine? How does that affect political and security situation in the western Balkans?
14:03: What is the median term perspective on the political,economic and security measures. What sort of the future opportunities should be considered when taking this into consideration?
16:21: What have you learned by working in your profession that you may have adopted as a standard working practice either in your personal life or perhaps your professional life?
CPhD Robert Mikac
Moose Mutlow
Episode 27: Compassion in Crisis – Understanding the Psychological Dimensions of Emergencies
Moose har nesten fire tiår med erfaring fra tradisjonell og alternativ utdanning over hele verden. Han har ledet 58-dagers Outward Bound-instruktørkurs i Appalachia, vært leder i Kalahari-ørkenen, administrert en eiendom ved Middelhavet, slitt seg gjennom australske regnskoger med ungdomsskoleelever, har mer enn 2000 dager med feltinstruksjon i villmark, og kom nylig tilbake fra å undervise i et kanoprogram for veteraner i Mexicogolfen.
Siden 2002 har Moose vært medlem og seniorinstruktør i Yosemite Search and Rescue, hvor han har jobbet som tekniker og i Incident Command, ved en av de travleste SAR-operasjonene i verden.
Moose jobber for tiden for NatureBridge i Yosemite nasjonalpark som Senior Projects Director for planlegging, design og bygging av National Environmental Science Center.
Moose har vært hovedtrener for Family Liaison Officers for National Park Service og undervist i opplæring med ansatte fra nasjonalparkene Yosemite, Arches, Smokey Mountains, Olympic, Rocky Mountain, Theodore Roosevelt, Joshua Tree, Sequoia Kings, Point Reyes, Lassen, Teton og Yellowstone.
02:59 Can you tell our audience a little bit more about all that you do for family liaison support and in particular rescue operations?
04:10 In terms of defining that emergency because it can be relative from one person´s emergency to another person´s emergency. What would you define as a full search and rescue operation emergency?
05:08 And managing those emergency situations would you be fair to say that you try to direct and steer the situation as best you can without it escalating into a broader ineherent drama and more critical situation?
06:25 What do you think families need when they face a crisis in the resulting trauma?
08:02 You talked a lot about distress continium in your work. Can you elaborate a little bit further in terms of the context of that in the psychological first aid?
12:01 What have you learned by working in your profession that you may have adopted as a standard working practice either in your personal life or perhaps your professional life?
Episode 28: 2023 Summer Special Episode
Nå som halve året allerede er gått og sommeren er i full gang, er det på tide med et lite tilbakeblikk! Vi ønsker deg velkommen til denne spesialepisoden der vi tar for oss et helt spesielt spørsmål – “Hva har du lært gjennom ditt yrke som du har tatt i bruk i din egen vanlige arbeidshverdag eller i privatlivet ditt?”
Følg med for å høre hvilke erfaringer gjestetalerne våre har fått gjennom sitt yrke, og som har påvirket hverdagen deres.
Medvirkende i denne episoden:
00:15 Alessandro Lazari, Senior Key Account Manager, F24 AG
02:24 Graham Brown, Manager – Crisis and Response, Petrofac Training Services
05:28 Cath Kerr, associate fellow of the British Psychological society, a charted counseling psychologist, cofounder of KRTS international
06:40 Dr Liz Royle – Director at KRTS International
08:55 PhD Robert Mikac, Associate Professor in the field of Political Science, International author
10:20 Moose Mutlow – Family Liaison Officer trainer, Swiftwater Rescue practitioner and author
11:26 Heidi Snow, Founder / CEO – AirCraft Casualty Emotional Support Services (ACCESS)
CPhD Robert Mikac
Stefanie Hach, Head of Sales & Marketing, F24 Luxembourg
Episode 29: Top Trends in Cyber Security – And How the Field can Grow
Stefanie Hach arbeider ved F24 i Luxembourg. Hun er utdannet siviløkonom fra European Business School og har bakgrunn fra konsulentvirksomhet innen digitale tjenester, der hun har arbeidet med mange av Fortune 500-selskapene. Stefanie har arbeidet i F24 siden 2017 og har tilegnet seg kunnskaper om krisehåndtering av F24-grunnlegger Christian Götz. Stefanie leder det kommersielle teamet hos F24 Luxembourg og er ansvarlig for å etablere og lede alle salgs- og markedsføringsaktiviteter i Luxembourg og Nederland. Stefanie er også styremedlem i Womens cyberforce, en organisasjon som støtter kvinner i teknologibransjen og har som mål å øke kvinneandelen i cyberbransjen.
02:21 What are the top trends in cyber risk for the next few years ahead?
03:45 And in regards to the growing trend of internet of things – So if we combine it with the cybersecurity, is it something we need to have a closer look at?
05:50 Why is the female presence in cybersecurity so little today?
07:48 Do you think the cybersecurity industry needs a change for women to become more engaged within opportunities?
08:50 What have you learned by working in your profession that you may have adopted as a standard working practice either in your personal life or perhaps your professional life?
Episode 30: Alerting everywhere, at any time: Emergency Warning Service
I denne episoden får vi selskap av to ledende eksperter, Amelie Grangeat og Laurent Arzel. De to vil diskutere hvordan EWSS (Emergency Warning Service by Satellite) vil revolusjonere hvordan vi responderer på kriser og nødsituasjoner, ved å utnytte mulighetene som ligger i satellittteknologi.
Amelie er senior produktsjef i F24 og ekspert på offentlige varslingssystem. Hun har også tidligere vært med i podcasten. I denne episoden møter hun Laurent Arzel, Navigation Project Leader i TELESPAZIO. De vil blant annet snakke om hvordan satellitteknologi kan gjøre offentlige varslingssystemer mer effektive og dekke alle typer krisescenarier.
03:46 Could you please present the Galileo constellation and the GNSS signal ?
06:26 Is this Galileo signal compatible with all smartphones in Europe ?
10:15 Could you please present the Stellar project, its objectives and the consortium ?
Amélie Grangeat, Senior Product Manager and Expert on public warning systems at F24 & Laurent Arzel, Navigation Project Leader, TELESPAZIO
Amélie Grangeat, Senior Product Manager and Expert on public warning systems at F24 & Laurent Arzel, Navigation Project Leader, TELESPAZIO
Episode 31: Alerting everywhere, at any time: Emergency Warning Service
I denne episoden får vi selskap av to ledende eksperter, Amelie Grangeat og Laurent Arzel. De to vil diskutere hvordan EWSS (Emergency Warning Service by Satellite) vil revolusjonere hvordan vi responderer på kriser og nødsituasjoner, ved å utnytte mulighetene som ligger i satellittteknologi.
Amelie er senior produktsjef i F24 og ekspert på offentlige varslingssystem. Hun har også tidligere vært med i podcasten. I denne episoden møter hun Laurent Arzel, Navigation Project Leader i TELESPAZIO. De vil blant annet snakke om hvordan satellitteknologi kan gjøre offentlige varslingssystemer mer effektive og dekke alle typer krisescenarier.
08:42 What are the next steps/obstacles to remove so that this project goes live ?
10:38 What have you learned by working in your profession that you may have adopted as a standard working practice either in your personal life or perhaps your professional life?
Episode 32: Navigating the Supply Chain Act- Key Considerations for Business Compliance
I denne episoden får vi besøk av Dr. Roland Pulfer, en erfaren gründer med mer enn 30 års erfaring og fokus på styring, risiko og compliance. Episoden dreier seg om Tysklands nye «Supply Chain Act», som kan bli en regulatorisk utfordring for mange virksomheter – også de utenfor Tyskland.
Roland vil se nærmere på lovens globale rekkevidde, konsekvenser for bedrifter og de utfordringene som kan følge av for eksempel komplekse leverandørkjeder, ressursbegrensninger og behovet for omfattende due diligence.
02:09 Compared to other regulations of the past, how do you see the EU Supply Chain Act? What are its implications and requirements?
04:47 Which companies fall in the scope of the Supply Chain Act? What are the impacts on international companies?
08:15 What are the practical consequences for businesses?
10:45 What obstacles may arise for businesses during the implementation of these guidelines?
13:15 What advice would you give to companies obliged to comply with the Supply Chain Act?
14:40 What have you learned by working in your profession that you may have adopted as a standard practice either in your personal life or perhaps your professional life?
Guest Speaker: Dr. Roland Pulfer, Founder of Business-DNA Solutions GmbH and GRC Expert
Markus Epner & John Davison
Episode 33: Is Resilience Just Another Buzzword – Insights from BCI World 2023 – Part I
I denne episoden har John invitert Markus Epner – leder for F24 Academy. Markus har lang erfaring innen sikkerhet og krisehåndtering. Han har bakgrunn som offiser i de tyske spesialstyrkene under Bosnia- og Kosovo-krigene. Han har også arbeidet i lederroller i bedriftssektoren i mer enn 20 år, hos blant andre Lufthansa og Boehringer Ingelheim. Markus har utdanning innen sikkerhet og krisehåndtering fra Kiel og sikkerhets- og krisestudier fra politiadministrasjonen i Schleswig-Holstein.
5:01 People were really interested in holistic software solutions
08:55 There’s a hurricane that’s come over the BCI world which no longer talks about Business Continuity but about Resilience
10:57 Innovation Resilience, that is a term I have never heard before – where you are continuously inovating
15:30 There’s this fear that Resilience is hardly attracting attention anymore because it’s so overused
Episode 34: Is Resilience Just Another Buzzword – Insights from BCI World 2023 – Part II
I denne episoden har John invitert Markus Epner – leder for F24 Academy. Markus har lang erfaring innen sikkerhet og krisehåndtering. Han har bakgrunn som offiser i de tyske spesialstyrkene under Bosnia- og Kosovo-krigene. Han har også arbeidet i lederroller i bedriftssektoren i mer enn 20 år, hos blant andre Lufthansa og Boehringer Ingelheim. Markus har utdanning innen sikkerhet og krisehåndtering fra Kiel og sikkerhets- og krisestudier fra politiadministrasjonen i Schleswig-Holstein.
1:14 In the past we had every few years one crisis, then we had polycrisis… and now we are in the era of primacrisis
4:23 Markus, what’s your view of what’s the future of Resilience?
8:15 It’s so ridiculous that 50 years after tthe crisis scenario of Apollo 13, people still think that they have to manage crisis with pen and paper
11:52 Technology increases the ability for collaboration for different divisions in an organisations or different disciplines
Markus Epner & John Davison
Markus Epner & John Davison
Episode 35: Navigating the Global Storm – A Deep Dive into How 2023’s Crisis Shaped Businesses Worldwide
I denne episoden har John invitert Markus Epner – leder for F24 Academy. Markus har lang erfaring innen sikkerhet og krisehåndtering. Han har bakgrunn som offiser i de tyske spesialstyrkene under Bosnia- og Kosovo-krigene. Han har også arbeidet i lederroller i bedriftssektoren i mer enn 20 år, hos blant andre Lufthansa og Boehringer Ingelheim. Markus har utdanning innen sikkerhet og krisehåndtering fra Kiel og sikkerhets- og krisestudier fra politiadministrasjonen i Schleswig-Holstein.
3:00 Not everyone is aware of the Bow-Tie method of risk Analysis
4:12 How much crisis management knowledge should a company have to call itself Crisis ready
10:03 Because it is our last podcast of the year, it’s worth taking a look at the year so far… what has been the most important events this year for you Markus?
17:30 According to the European Climate Monitoring System, 2023 will be the hottest year on record. Last month broke the previous November heat record and increased the global average temperature to 1.46°C
21:53 Experiences from the CSO 360 in Berlin, and ASIS Finland
Episode 36: Cybersecurity in the Courtroom – Legal Challenges in the Digital Realm
I denne episoden tar Nadia Schaff og Daniel Wildmann, begge fra advokatfirmaet Pinsent Masons, for seg de juridiske sidene ved en cyberrelatert krisehåndtering.
Nadia Schaff er juridisk rådgiver for tyske og internasjonale klienter om personvern og datasikkerhet, spesielt i forbindelse med cyberhendelser. Nadia arbeider også innenfor e-handel, og bistår klienter med planlegging og gjennomføring av IT-prosjekter samt utarbeidelse av og forhandlinger om programvarelisensavtaler.
Daniel er rådgiver for nasjonale og internasjonale selskaper om digital transformasjon, og bistår dem i prosessen fra digitalisering av forretningsprosesser til implementering av ny teknologi som sky- og blockchain-tjenester. En stor del av Daniels arbeid består i å gi råd om implementering og håndhevelse av krav til personvern og datasikkerhet, samt håndtering av cyberhendelser.
03:05: When it comes to cyber related crisis incidents, there are several repurcussions that one must consider from a legal perspective. Can you share with us what those considerations are?
05:33 How would you typically expect organizations to fulfil that communication to these third parties?
07:10 In regards to the primary stakeholders, who else needs to be identified in such a crisis?
09:26 How do you think companies can prepare to comply with NIS2 and what are the legal anticipations?
13:26 What about those international organizations that operate beyond the EU and across multiple borders, how does data protection and GDPR applicability take consideration?
16:23 How can clients develop crisis management plans that address the notification obligations across this multiple states and jurisdictions while minimizing the potential conflicts of interest or legal obligations or challenges?
20:28: What have you learned by working in your profession that you may have adopted as a standard working practice either in your personal life or perhaps your professional life?
Daniel Widmann & Nadia Schaff
Jackie Ma
Episode 37: AI-based Warning Systems – Trends in Resilience
Jackie Ma er en dyktig matematiker og forsker som spesialiserer seg på anvendt maskinlæring. Han er utdannet sivilingeniør og har en doktorgrad fra det tekniske universitetet i Berlin. I løpet av sin akademiske karriere har han hatt gjesteforskerstillinger ved ETH Zürich, University of Cambridge og University of Hong Kong. I 2017 ble han ansatt ved Fraunhofer Institute for Telecommunications-Heinrich Hertz Institute, der han er leder for Applied Machine Learning Group.
For tiden leder han et prosjekt om kunstig intelligens på oppdrag fra det tyske forbundsdepartementet for økonomi og klima. Teamet hans leder også flere statlig finansierte prosjekter som utforsker mulighetene for kunstig intelligens innen naturkatastrofehåndtering, helsevesen og klimaspørsmål.
02:32 You have been working on a project that is funded by the German Ministry for Economics and Climate Affairs where you are building an early warning system to support the German economy. Can you please tell us about the role of AI in this project – how AI can help?
04:54 How does this model cater to specific industries or industry specific needs?
06:59 What do think are the opportunities and challenges of an AI based warning system?
09:20 So it looks like AI is going to have a significant role in the Resilience industry – could you please tell us a bit about the current trends and what we can expect in the near future?
11:20 What have you learned by working in your profession that you may have adopted as a standard working practice either in your personal life or perhaps your professional life?
Episode 38: Editing the Narrative – Wikipedia’s Role in Managing Brand Reputation
Rhianon Ruff har mer enn 10 års erfaring med å hjelpe Fortune 100-selskaper med synlighet på Wikipedia. I løpet av denne tiden har hun samarbeidet med en rekke digitale byråer, og hjulpet utallige merkevarer og bedriftsledere med å oppdatere Wikipedia-oppføringene sine i tråd med nettstedets regler og retningslinjer. I sitt samarbeid med kunder har hun oppdaget at det er et stort kunnskapshull når det gjelder Wikipedias viktige rolle i å bygge en merkevares digitale omdømme. Hun jobber for å øke bevisstheten om dette temaet og tilbyr innsiktsfulle bøker og holder engasjerende foredrag på ulike plattformer.
02:30 Rhi, you are an expert who advises companies on working with Wikipedia. Can you tell our audience a bit about how Wikipedia fits into the scheme of crisis communication?
06:02 What are the common mistakes that you see crisis communication professionals frequently committing when handing Wikipedia?
09:37 I guess a natural follow up of my last question would be – what are the best practices that communication professionals need to adhere to while handling Wikipedia especially in case of a crisis?
12:54 To sum it up, what do you think businesses are missing out on if they don’t include Wikipedia in their crisis management process and what’s a good place to start?
15:58 What have you learnt by working in your profession that you may have adopted as a standard working practice either in your personal life or perhaps your professional life?
Rhianon Ruff
Markus Epner & John Davison
Episode 39: Risk Radar – Navigating Crisis with Analysis & Insight (Part I)
In this episode, John is again in conversation with:
Markus Epner – Head of Academy at F24 AG. Markus possesses a wealth of experience in security and crisis management. He served as a Special Forces officer during the Bosnian and Kosovo wars and worked in leadership roles in the corporate sector for over two decades, primarily at Lufthansa and Boehringer Ingelheim. Markus holds degrees in Security and Crisis Management from Kiel and security & crisis studies from the Police Administrative College in Schleswig-Holstein.
03:00 Why should a resilience manager or a crisis manager who has already a hundred hours of overtime, dealing with severe challenges round the clock read a risk report or even several risk reports?
05:29 I am curious Markus, shifting through the mountain of pages, which risk reports have you been pouring over and why are they important?
08:30 These reports help us flex our decision making skills and fortify our organisation’s resilience
10:24 Cyber security and data protection will take centre stage as will the importance of talent management and climate change adaptions, supply chain risks and the need for a fliexible holistic risk management strategy
15:05 That’s really impressive example of how regional conflict can have a global impact across continents
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