In Case of Emergency

Insights into extensive Crisis Management

We believe sharing information, learnings, and best practices is important. Driven by this believe we have created “In Case of Emergency” your podcast about insights into crisis management and emergency notifications. It’s your source of valuable information about business continuity, emergency response, public alerting and much more.

John Davison, the host of this podcast, is interviewing international experts and professionals in their respected fields to share different experiences, tips and valuable information on various aspects of incident and crisis management.

As Managing Director he manages F-24 UK Ltd. and F24’s general London operations with passion and dedication driving forward the success of F24’s products for alerting and crisis management on an international scale.

You can also listen to all episodes on Spotify or Apple Podcast.

John Davison, Managing Director F-24 UK Ltd.


Episode 8: Enhancing Reputation through Crisis – how does effective media management work?

Peter Barrett from Powerscourt

John Davison and Peter Barrett discuss the most important aspects of reputational management and why good media mangement can help to improve your reputation or even lead to invisible crisis for the public eye. Illustrated by remembering real examples of the past like the UK horse meat scandal or the Ratners Jewel PR crisis.

2:01:30 Could you give a quick introduction to Powerscourt and your role?

02:50 In regards to your experience, can you recite any example of good reputational crisis incidents that were managed successfully with the particular eye to the media management topic?

7:20 What are some challenging attributes to crisis management compared to business as usual?

10:18 It’s not so much the big impact, that you’re talking about, but something relatively slow burning and if it’s not dealt with it could turn into something bigger?

12:16 Do you remember Gerald Ratner’s example of a PR crisis?

14:27 What have you learned by working in your profession that you may have adopted as a standard working practice or perhaps which you even use in your personal life?

All Podcast episodes at a glance:

Marianne Brokjøb from Equinor

Episode 1: Train hard, fight easy – but why is it important to train and exercise?

In this episode we cover the importance of training and get some deeper insights into challenges large companies face, as well as potential training programs and tips.

2:11 Why is it essential to train and exercise, when there are well documented processes that have been well prepared?

6:13 What are the typical challenges that you face when training an exercising? What about a large company with many different geographic locations?

7:20 How about scenarios, what do you typically exercise during your training programs?

Episode 2: Certainty during insecure times: Efficient mass notifications with acknowledgements – what does that look like in practice?

The F24 colleagues discuss different use cases of mass alerting in Germany and Spain/Mexico and depictsome successful real examples. They also provide tips to alert a large number of people.

1:34 For which user cases or situations is mass alerting recommended?

2:46 In your opinion what are beneficial functionalities linked to alerting a large number of persons? (e.g. international alerting)

7:27 In terms of past incidents can provide some examples of notable past incident where mass notifications proved to be so successful.

Eske Ofner, Head of Sales F24 AG
Juan Manuel Gil Bote - Managing Director F24 Servicios de Comunicación S.L.U.

Eske Ofner from F24 AG & Juan Manuel Gil from F24 Servicios de Comunicación S.L.U.

Martin Stamm from A3M

Episode 3: Safe travels: Keeping employees safe during work-related travels can be a significant challenge, which is why professional and real time risk monitoring is a must – but how?

In this talk we talk about the impact that COVID-19 had on employee travels and discuss changes and recommendations of travel safety as well as risk monitoring of the near future.

1:52 How can a software help organisation to keep their employees safe when travelling?

3:25 How did COVID-19 impact risk monitoring and employee travel?

6:32 What is your recommendation and main aspects to consider in the near future in regards to employee travel safety?

8:10 Are there any other aspects that would benefit a business when it comes to monitoring global risk?

Episode 4: Digital task management – how to bring your plans to life?

Gain new insights on the benefits of digital task management, as a part of crisis management, and learn moreover about the most important aspects and requirements in practical terms.

1:32 What would you describe to be the most important aspect of crisis management?

3:40 What are the benefits of digital task management and what requirements are necessary? (e.g. checklists)

7:47 Can you recite recent examples of where one of your customers really exceled in using FACT24 CIM to deal with a critical situation?

10:03 What is your view in terms of operational resilience v crisis management, should organisations keep a clean line between day-to-day operations and real crisis incidents?

Kristian Pettersen from F24 Nordics AS

Dr. Sabine Schnabel, LL.M. (NYU), Founder and CEO of BSH advisors

Episode 5: The role of compliance in crisis management – why is it an important aspect to integrate?

This discussion about compliance in crisis situations highlights different examples of crisis that interfere with the important role of compliance and provides recommendations on how to integrate compliance policies into your crisis management.

1:51 Why is it important for compliance leaders to be part of crisis management?

5:05 What challenges do compliances teams face in crisis situations, can you give us some examples?

8:17 How would you recommend integrating compliance policies into crisis management?

Episode 6: Reliable Information – how do you organise effective communication for a crisis situation?

This episode highlights the successful communication in crisis situations based on recent examples and our invited communication expert also gives some recommendations on approaching crisis communication.

1:45 Is there a secret miracle solution to successful crisis communications?

4:50 Can you recite some recent crisis situations that were handled particularly well or perhaps even badly in terms of communication?

7:02 What about the saying “say nothing to no-one” approach when should such an approach be adopted if at all?

Prof Dr Stephanie Heinecke

Prof. Dr. Stefanie Heinecke from Fresenius

Benjamin Jansen from F24 AG

Episode 7: Comprehensive crisis management – So let’s now look at the future of F24: what does it look like?

In the last episode, we will give you a closer look into F24, as the leading European provider for incident- and crisis management and what has changed during the last year of a global pandemic. Furthermore, we will talk about the importance of technological assistance in crucial situations.

1:44 Tell us more about F24 the leading European solution provider in emergency notifications and crisis management?

3:30 How can technology assist organisations in managing crisis situations?

5:35 How has F24’s focus changed in the last year during the global pandemic crisis?

Do you have any further questions? We would be happy to help you in writing or by phone.

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