Drop‑In Session: Your ENS+ Questions, Answered
Bi-Monthly, 10.00AM (BST)
Online, via Zoom
A bi-monthly, informal session where customers can drop in, ask questions, and get practical guidance on ENS+ from our UK Customer Success team.
What is the Drop‑In Session?
The Drop‑In Session is an open, 30-minute virtual session where you can speak directly with our Customer Success Managers. It’s a space designed for practical questions, quick troubleshooting, feature guidance, or simply to better understand how to get more value from ENS+.
You can participate in whatever way suits you best:
- Submit a question via chat
- Or speak live, on a first‑come, first‑served basis
All sessions follow the Chatham House Rule: insights can be shared, but individual participants and organisations will not be identified.
What Can You Ask? Anything that’s helpful to you, for example:
- “How do I configure or optimise a specific feature on ENS+?”
- “What’s the best practice for a particular use case?”
- “What options exist in ENS+ for something we’re trying to achieve?”
- “Can you help troubleshoot an issue or approach?”
If it’s relevant to your experience as an ENS+ customer, it belongs in the session. Unfortunately we would be unable to help with any support topics, and these would need to be raised with our Customer Support Team.
How It Works
- Duration: 30 minutes
- Format: Informal, interactive drop‑in session
- Platform: Zoom (link provided below)
- Frequency: Bi-Monthly
Questions are addressed live in the order they come in. You’re welcome to stay for the full half hour or drop in briefly…whatever works for you.
Upcoming Dates
Tuesday 4th August 10AM BST
Tuesday 18th August 10AM BST
Tuesday 1st September 10AM BST
Tuesday 15th September 10AM BST
Tuesday 29th September 10AM BST
Join our UK Customer Success Team on any of the above dates via the following link https://zoom.us/j/93927105012?pwd=aoiTIMiWwfaI706rQweOtXc42e44Bv.1#success
Meet the UK Customer Success Team:
Yanesh Shivshanker, Customer Success Manager (F24 UK)
Yanesh is a Customer Success Manager, part of F24’s Global Customer Success Team. He has on-boarded many clients in the UK and MEA region. Yanesh works closely with clients in various industries such as Oil & Gas, Utilities, Telecoms, Finance, and Aviation to implement and fully utilise our Crisis Management and Emergency Notification solutions.
Kamil Khan, Customer Success Manager (F24 UK)
Kamil is a highly experienced Customer Success Manager within the F24 UK team, dedicated to helping organisations strengthen their resilience and crisis preparedness. Working closely with clients across the UK, MENA, and APAC regions, he partners with businesses in sectors including Oil & Gas, Utilities, Telecommunications, Finance, and Aviation to maximise the value of F24’s Crisis Management and Emergency Notification solutions. Combining industry expertise with a customer-focused approach, Kamil enables organisations to enhance operational resilience, streamline critical communications, and confidently respond to business-critical incidents.
Andrew Stewart, Customer Success Manager (F24 UK)
Andrew is a dedicated Customer Success Manager having joined F24 in 2025. With a strong focus on client satisfaction and relationship building, Andrew excels at helping businesses maximise the value of their services and achieve success. With a background in technical roles, Andrew brings a deep understanding of how the products work and how they can be tailored to meet the specific needs of each customer.
Sami Jayakody, Customer Success Manager (F24 UK)
Sami has been a dedicated Customer Success Manager at F24 UK for the past four years, building strong, long-lasting client relationships and ensuring customers achieve maximum value from their services. Passionate about customer satisfaction, Sami works closely with businesses to support their success and help them meet their objectives. Drawing on a technical background, Sami has an in-depth understanding of F24’s products and services, enabling tailored solutions that address each customer’s unique requirements and deliver meaningful outcomes.
We look forward to welcoming you to one of our upcoming ENS+ drop-in session!