Operational Resilience for Aviation
Daily operations in aviation are highly dynamic and unpredictable. Delays, crew shortages, technical issues, and weather disruptions require fast and coordinated responses across multiple teams. At the same time, organizations must be prepared to escalate incidents into structured crisis management when needed.
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Trusted by leading airlines and airports supporting hundreds of millions of passengers every year.
Managing Daily Aviation Disruptions
Most operational challenges in aviation are not crises but daily disruptions that require fast coordination and clear communication, such as:
- Flight delays and cancellations (IROPs): Manage delays, cancellations, and schedule changes in real time and coordinate actions across OCC, ground staff, and external partners
- Crew coordination and availability issues: Handle crew shortages, last-minute changes, and duty time constraints and avoid cascading operational impacts
- Maintenance and technical disruptions: Respond to aircraft technical issues (AOG, delays, inspections) and coordinate maintenance, operations, and logistics teams
- Weather-related operational impacts: React to weather-related disruptions and airspace constraints and align stakeholders across locations and functions
- Real-time communication across teams and stakeholders: Alert and inform relevant teams instantly and ensure no critical information is missed
Ensure that daily disruptions are managed efficiently before they escalate into critical incidents.
From Daily Operations to Crisis Response
While most aviation challenges are managed as part of daily operations, critical situations can escalate quickly and require structured, coordinated response. We enable aviation organisations to seamlessly transition from managing operational disruptions to executing full-scale crisis response all within one integrated platform.
Key Capabilities:
- Seamless escalation from incidents to crisis scenarios: Define when and how operational issues become critical incidents
- Rapid alerting and mobilization of response teams: Notify all relevant stakeholders instantly across multiple channels
- Centralized communication and coordination: Ensure all teams work with the same, up-to-date information
- Full situational awareness in real time: Maintain a clear overview of incidents, actions, and decisions
- Comprehensive documentation and audit trail: Support compliance, reporting, and post-incident analysis
Ensure that critical situations are managed with speed, structure, and full control when it matters most.
One Platform for Operational Resilience
Our solutions combines communication, coordination, and documentation in one centralised platform.
Real-time situational awareness
Multi-channel alerting and communication
Structured workflows for incidents and crises
Full audit trail and documentation
How to Plan Your Safety Management
Response to crisis is critical and must be quick. Alerts from planes, crew, ground operations should be acted upon quickly. Make processes run smoother and flying safer with predefined scenarios and contact lists along with rapid and reliable alerting of personnel and emergency services.
“We looked at the benchmark of various solutions because two airlines had a different provider and they were too rigid, too inflexible, we didn’t have this issue with FACT24.”
Martin Knuchel, Head of Emergency Response Process Management S/OE at SWISS International Air Lines Ltd.
Customers who utilise the Solutions from F24:
Glasgow Airport has set up “Campus Watch”, a customised early intervention programme that uses FACT24 to quickly send a text message to all airport staff in the event of a disruption or problem.
London Stansted Airport has been working with the F24 solution CIM since 2019 to manage incidents and proactively prepare for planned events.
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Prepare with F24’s Secure, Highly Available Solutions
F24’s web-based software solutions are always available and shows you workflows and resource deployment in real-time – just what an industry like aviation would need. Our clients count on us for support not only in crisis and emergencies but also to monitor risks and stay prepared for any kind of disruptions. Call us today to discuss how your crisis team can benefit from our smart solutions.
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