What makes F24’s approach different is its commitment to solving the “full puzzle” of resilience? 

“The vision of building solutions for resilience existed for some time, but it needed coherence. We asked: what does end-to-end truly mean for customers? That’s how the suite vision was born and is now evolving.” Says Jochen. 

From detecting a threat to sounding the alarm, collating information on a centralised platform, coordinating crisis response, managing business continuity, and reporting compliance – F24’s vision is to simplify and interconnect it all. 

The Adoption Gap: Where Resilience Breaks Down

From his experience in designing & operating large critical infrastructure, Jochen brings the user’s perspective to connect alerting, business continuity, crisis management and more to offer something truly path breaking for modern businesses. 
 
The FACT24 suite is evolving into an integrated resilience platform that brings together emergency notification, crisis management, and governance, risk and compliance capabilities. Designed to support a seamless workflow, the suite enables organizations to respond faster and more cohesively: once a risk escalates, FACT24 ENS+ activates automated alerting workflows within FACT24 CIM, messages are drafted and translated within seconds with AI support, tasks are distributed, and FACT24 CIM orchestrates the entire response. Each stage captures critical data and decision paths, ensuring organizations can document and justify their crisis response. 

Talking about the biggest challenge companies face while adopting the resilience tools, Stefanie explains: 
 
“Most companies aren’t ready. They’re still managing crisis through spreadsheets, isolated tools, and manual workflows. Often, different departments manage different tools and aligning everyone is complex.” 

The Role of AI and the Human Factor

When asked about how AI comes into play in F24’s product ecosystem, Jochen shares that AI is already helping today. Artificial Intelligence isn’t just a buzzword at F24 – it’s a key enabler of usability, automation, and better decision-making.  
“Summarizing chat logs, translating alerts, generating alarm texts are some of the AI driven features. For example, when a crisis team uses our platform, AI can instantly distil long chat transcripts into actionable summaries, so decision-makers can catch up in seconds. It also helps translate alarm messages across multiple languages instantly which is critical when dealing with multinational teams or cross-border incidents.” 

Tomorrow, AI will power decision-tree logic, adaptive crisis playbooks, and dynamic risk profiling. But there’s a caveat:  

“AI must remain a support system. Responsibility always lies with the human in the loop. That’s the line we won’t cross lightly.” 

Compliance and Continuity: What Sets F24 Apart

As global regulations tighten, the need for a compliant system also heightens. Regulations like DORA, NIS2, and Critical Infrastructure policy (KRITIS), are already being prioritised in Europe. The need for a built-in availability is growing.  
 
Jochen continues, “Compliance is embedded into our tools, Jochen says. We are compliant with policies like DORA for example. From real-time alert logs, to decisions, customers have the ability to trace actions, decisions, and outcomes. We’re not just helping companies act – we’re helping them prove they acted responsively.” 

Equally important is European data sovereignty. With rising geopolitical risks and shifts in trust towards global tech providers, F24’s “Made in Europe” assurance resonates deeply with customers. Stefanie adds in –  

“Made and hosted in Europe is a strategic asset. Customers are increasingly seeking technology that keeps data within European borders and remains available even during geopolitical shifts. F24’s technology strategy is flexible to support customers.”

A Customer-Oriented Product Roadmap

F24’s approach to resilience begins with proximity. For decades, the company has chosen to maintain local customer success and support teams, ensuring that every client works with people who understand their language and operational context. It’s a deliberate decision to keep the service personal, responsive, and relevant. 

To support training and readiness, a part of F24’s vision will also offer interactive crisis simulations. These exercises will offer realistic, anytime training environments tailored to actual tools, processes, and teams to bridge the gap between planning and performance.  
 
This focus on customers runs through the entire product strategy. “It’s fundamental,” says Jochen. “We gather feedback through constant conversations with our customers – from user interviews, sales touchpoints, support teams, to surveys, we collate feedback to constantly cater to our clientele. This input drives our roadmap. Our SaaS-first model ensures scalability.”

Looking ahead, Bockfeld’s top priorities include harmonizing the user interface across the suite, embedding learning and simulation into the tools, and revamping infrastructure for faster deployment. These changes aren’t cosmetic – they’re foundational to the integrated resilience experience. 

The next phase of the resilience suite is continuously enhancing to embed even more intelligence and automation. In FACT24, risk management is transparent and actionable – risks would be digitally visualized, assessed, and linked to defined actions, which can then be transferred directly into crisis plans as tasks. An AI-powered editing assistant will support users in simplifying, translating, and refining communications in real time. 

The integrated BCM capabilities in FACT24 will keep critical processes up to date and recovery plans accessible. F24 is also planning to include Threat intelligence capabilities to detect real-time scenario to enable organisations to act earlier and more proactively. And with a cross-system visualization tool – the Resilience Dashboard – all critical data points, alerts, and actions will soon converge in one place. Whether you’re a crisis manager or an executive, the dashboard aims to offer the right information, at the right time, in the right format. 
Finally, when I asked him to summarize F24’s product strategy in one line, Jochen promptly shares – “We save lives and values. That’s it. That is the reason behind every feature, every integration, and every roadmap decision.”
Stefanie echoes this sentiment, adding
“What inspires me most is seeing how our customers grow into their resilience journey. When the solutions are woven into daily operations, decision-making, and company culture – that’s when we know we’ve done our job. That’s when resilience stops being a concept and becomes part of the culture.”