Mobile Employee Alerting: How Lufthansa Ensures the Safety of Crew Members Worldwide

Available On Demand

Synopsis

Not only due to the legal duty of care, the responsibility for the safety of its own employees is one of the most important tasks of a company. Events such as natural disasters, accidents, political unrest, terrorist attacks or health risks can threaten the safety of employees everywhere. Consequently, welfare measures are increasingly becoming a relevant factor when deciding on an employer.

Ensuring occupational safety and health is a challenge, especially for organisations that operate internationally. Many companies send employees to other countries, which can complicate the flow of communication in emergency and crisis situations. But in such situations, fast communication between employer and employee is essential to protect workers from threats and dangers. Hardly any company knows this better than Lufthansa: As one of the largest airlines worldwide, Lufthansa is represented in more than 100 countries and thus responsible for employees in the most diverse regions. According to the widely expanded route network, crews with different stays durations in any countries, all of whom have to be alerted in case of an emergency in their location.

In this web seminar, Filipe Marques Pereira, Security Duty Manager at Deutsche Lufthansa AG, reveals how the FACT24 alerting solution keeps crew members abroad informed of risks and current incidents at the relevant location. In addition, we will learn how targeted and location-based alerting is made possible in order to transmit critical information in crisis situations to the people involved in real time.

This is the recording of the Live Session on the 26th of October.

Language: German with English subtitles

Focus Area: Mobilise and Keep Your People Save

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Speaker

Filipe Marques Pereira
Security Duty Manager, Deutsche Lufthansa AG

Since 2018, Filipe Marques Pereira has been Security Duty Manager (expert for aviation security) at Deutsche Lufthansa AG, based in Frankfurt am Main. After studying to become a foreign language correspondent, Mr. Pereira completed part-time training as an industrial clerk. In 2003, he took up a position in the passenger handling department at Lufthansa AG in Munich. In 2008, he was appointed operations manager for passenger handling in Munich. At the end of 2013, Mr. Pereira moved to the Lufthansa IT department (fault and crisis management in the event of IT failures).

One of the core tasks of his job as Security Duty Manager is to avert all damage to the Lufthansa brand and its subsidiaries (Austrian Airlines, Swiss, Brussels, Eurowings) as well as their employees. At the end of 2019, Mr Pereira had the opportunity to participate in the Lufthansa project “Digitalised crew alerting”. Here, he was able to replace and further develop the former emergency/crisis management system for Lufthansa flight personnel with the current one. Mr Pereira was also responsible for the successful “rollout” of the “LH SecurityApp/F24”.