BCI Emergency & Crisis Communications Report 2023

The BCI has released this year’s Emergency & Crisis Communications Report, sponsored by F24.

This report seeks to help organizations benchmark their tools, plans and procedures, but also to incentivise debate and showcase best practice for the design and implementation of crisis management plans.

Rachael Elliott, Head of Thought Leadership, The BCI, commented: “This year’s report continues to demonstrate the importance of training and exercising emergency plans so response times can be met, and it is encouraging to see a marked increase in the frequency of training and exercising this year. Developments in technology and software are also helping to move the emergency and crisis communications sector from one where one-way communication was key to one which is collaborative, informative and critical to driving an effective response to a crisis.”

Benjamin Jansen, Senior Vice President Sales ENS/CIM at F24, on this year’s report: “Organizational environments were characterized by disruptions and crises of intense and versatile nature in the past year. Given the expectation of continuing crises, it is encouraging to observe an increasing number of companies taking appropriate measures by relying on software-based solutions or executing emergency trainings on a regular basis. The report results once more underline that digital solutions are nowadays an indispensable part of developing organizational resilience if a company is taking it seriously.”