Press Release
Messenger in crisis communication
Messenger in crisis communication: No compromise on data protection
Munich, July 10, 2018
The TrustCase business messenger mobile app is part of FACT24, the software-as-a-service solution for alerting and crisis management, and was developed explicitly for the business world. The messenger is usually used for crisis communication and is also used by FACT24 clients for secure communication in a professional environment. The app is available as a free download from the App Store and Google Play.
The TrustCase App is explicitly tailored to the needs of companies and therefore it always meets the strictest data protection regulations.
“Since the EU GDPR came into force on 25 May 2018 and with the automotive giant Continental banning WhatsApp from their employees’ phones; WhatsApp as a corporate based communication service is absolutely no longer a valid solution for companies. In particular, the manner in which data is transfered from the address book to the WhatsApp servers, Facebook and potentially others third parties – as reported by various media – is unacceptable”, says Christian Götz, co-founder of F24 AG, Member of the Executive Board and responsible for Sales, Marketing and HR.
Tested for confidentiality and high security
TrustCase has many safeguards and is regularly tested while also complying with the data protection provisions of the EU GDPR. “Confidentiality and integrity are fundamental in business communications. Companies should not make any compromises in this respect”, Christian Götz continues.
In the TrustCase app every message from sender to recipient is end-to-end encrypted and components in between, such as network and server, have no possibility to read it. The integration with the phone address book is completely voluntary and is always anonymous.
FACT24 and TrustCase are hosted on servers in Germany and tested annually by independent Syss GmbH. The penetration tests in April 2018 once again confirmed the highest of security levels of F24 Services. At no time was it possible for the testers to access or view confidential data of the company and or its customers.
Video statement by John Davison, Managing Director F-24 UK Ltd
John Davison, Managing Director F-24 UK Ltd., about the use of messengers in crisis communication.
Questions?
Do you have any questions? We are happy to help you.
About F24
F24 is Europe’s leading Software-as-a-Service (SaaS) provider for resilience. More than 5,500 customers worldwide rely on F24’s digital solutions, which support companies and organisations through all areas of resilience. Solutions cover business messaging and service notification, emergency and mass notification, incident and crisis management, as well as governance, risk and compliance.
F24 supports customers in virtually every sector ranging from energy, healthcare, industry, finance, IT, tourism and aviation to a wide variety of public organisations. Many years of international experience have made F24 experts in improving resilience with digital solutions.
The company was founded in 2000 in Munich, where F24 AG’s head office is still located. Today, F24 supports companies and organisations in more than one hundred countries, via more than 20 locations in Europe and beyond. The F24 AG Board of Directors consists of F24 co-founder Christian Götz and the spokesperson Dr. Jörg Rahmer.
In July 2020, Europe’s leading software investor Hg became the majority shareholder in F24 AG. Since then, F24 continues to grow within the second phase of its buy-and-build strategy to further accelerate growth and expand the position as market leader in Europe.
In 2018 F24 was the first company based in Europe to be listed in the Gartner report for Emergency and Mass Notifications Systems (EMNS) and meet the stringent requirements of this prestigious institute. In addition, F24 is included in the Forrester Wave™: Critical Event Management Platforms Q4 2023, which looks at “The 10 Providers That Matter Most And How They Stack Up”. This makes F24 one of the most relevant resilience providers worldwide.
Security is a top priority for F24, which is why the highest and most up-to-date safety standards are in place. In 2010, F24 became the first company worldwide to have their Integrated Management System for Information Security (ISMS) and Business Continuity (BCMS) certified by “The British Standards Institution” (BSI). Since then, F24 AG and most of its subsidiaries have been certified up to ISO/IEC 27001 and ISO 22301 standards. In addition to annual audits by an independent accredited institution, successful re-certifications according to the international standards ISO/IEC 27001:2013 and ISO 22301:2019 took place in 2013, 2016, 2019 and 2022.