Press Releases

F24 solution CIM to support global crisis management of TUI Group

Alerting persons of concern

Munich – 08.09.2022 – In order to enhance international and cross business collaboration TUI Group, one of the world’s leading tourism groups, is implementing the F24 solution CIM as the group’s core global system for incident and crisis management. The solution replaces multiple existing platforms and is meant to support the company in their comprehensive global crisis management from incident monitoring, to communicating, logging of information and key decisions, situational reporting as well as overall management of incidents.

TUI streamlines digital crisis management to ease and improve collaboration

The implementation of the F24 solution CIM enables TUI to consolidate its incident and crisis management within the different business segments – Tour Operating, Airline, Cruise, Hotels & Resorts and TUI Musement streamlining and easing collaboration amongst them. One of the key requirements was the global communication and alarming possibilities. The system is required to provide internal stakeholder and response team notification. In addition, it’s also crucial for TUI that the solution allows for segregation per market and business units for their day to day incident and crisis management, as well as a unified platform for multiple teams to collaborate and engage with a group response to an incident or crisis situation globally.

Benjamin Jansen, Vice President Sales ENS/CM at F24, clarifies: “A specialist dedicated solution for crisis management is becoming increasingly important for large companies operating on a global scale, such as the TUI Group. Incidents and crises are complex enough by nature, the simplicity of a software solution to manage a crisis is therefore crucially important.  With their decision to use one core system, TUI Group is now profiting immensely due to a more streamlined digital crisis management for their global business.”

Flexibility, ease of use and customer service convinced the TUI Group

The F24 solution CIM ensures the response teams are working from one version of the truth and it greatly improves the situational awareness of incident and crisis information for up to 500 users at TUI. Daily operations include amongst others the Operational Control Centre (OCC) taking care of delays or cancellations of flights within TUI’s five airlines with a fleet of 130 planes, as well as disruptions in one of their hotels, resorts or sixteen different cruise ships. By enabling TUI to design their own digital white boards for structured information and create dashboards for different roles through CIMs Workspace Module, the solution greatly improves situational awareness and facilitates strong decision making. All the while being an easy to use and intuitive platform that’s under the relevant data protection laws.

Press contact:

F24
Dr. Stefanie Hauer
Vice President Marketing & Communication
presse@f24.com

+49 89 2323 638 75

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About F24

F24 is Europe’s leading Software-as-a-Service (SaaS) provider for resilience. More than 5,500 customers worldwide rely on F24’s digital solutions, which support companies and organisations through all areas of resilience. Solutions cover business messaging and service notification, emergency and mass notification, incident and crisis management, as well as governance, risk and compliance.

F24 supports customers in virtually every sector ranging from energy, healthcare, industry, finance, IT, tourism and aviation to a wide variety of public organisations. Many years of international experience have made F24 experts in improving resilience with digital solutions.

About TUI Group

TUI Group is a leading global tourism group and operates worldwide. The Group is headquartered in Germany. TUI shares are listed on the FTSE 250, an index of the London Stock Exchange, on the regulated market of the Hanover Stock Exchange and on the Open Market segment of the Frankfurt Stock Exchange. The TUI Group offers integrated services from a single source for its 27 million customers, 21 million of them in the European national companies.

The entire tourism value chain is covered under one roof. This includes over 400 hotels and resorts with premium brands such as RIU, TUI Blue and Robinson and 16 cruise ships, from the MS Europa and the MS Europa 2 in the luxury class and expedition ships to the Mein Schiff fleet of TUI Cruises and cruise ships at Marella Cruises in Great Britain. The Group also includes leading tour operator brands and online marketing platforms across Europe, five airlines with more than 100 modern medium and long-haul aircraft and over 1,000 travel agencies. In addition to expanding its core business with hotels, cruises via successful joint ventures and activities in holiday destinations, TUI is increasingly focusing on the expansion of digital platforms. The Group is transforming itself into a digital company.

Global responsibility for sustainable economic, ecological and social action is at the core of our corporate culture. The TUI Care Foundation, initiated by TUI, focuses on the positive effects of tourism, on education and training and on strengthening environmental and social standards with projects in 25 countries. It thus supports holiday destinations in their development.

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