FACT24 CIM – New integrated SaaS solution for proactive digital crisis management

Munich – 17.06.2020 
With FACT24 CIM, F24 meets the demand of many crisis and security managers for a solution that enables virtually the entire BCM process chain to be mapped using the same workspace. This includes continuous risk management and monitoring through to emergency notification, comprehensive incident and crisis management up to resuming normal operations. All critical processes, including working with external stakeholders, can be seamlessly monitored and fully managed from any location at any time. In addition, all transmitted data is processed on servers in Europe in strict compliance with data protection regulations.

The workspace in FACT24 CIM is simple and clearly structured.

FACT24 CIM offers comprehensive task management.

“As the current situation shows, crises cannot be prevented. That is why it is all the more important to be well prepared in order to deal with them professionally. Efficient automated communication is just as crucial to the success of incident and crisis management as an overview of all the measures taken to contain or resolve the crisis,” says Dr. Jörg Rahmer, Member of the F24 Board of Directors responsible for Strategy, Innovation & Product as well as Product Engineering and Operations. “When combining the functionalities of FACT24 and CIM, the main focus was therefore on the application’s straightforward, intuitive operation. We have simplified the interface to focus on the essentials. This allows those responsible to concentrate fully on the incident or crisis and its management”.

The crisis management software solution CIM from the former One Voice AS (now F24 Nordics AS) has been part of the F24 product family since May 2019. From the very outset, the merger of F24 and One Voice AS was aimed not only at expanding the product portfolio, but also at extending the company’s offering as a pan-European platform for emergency notification and holistic crisis management. Now we can see clearly just how beneficial it is to have chosen this path.

“European reliable remote or SaaS solutions are a secure way for companies to implement their BCM processes reliably and professionally, particularly in these times of global crises,” explains Christian Götz, founder and member of the F24 Board of Directors responsible for Sales, Marketing and PR, HR and Customer Service. He adds: “We are in constant contact with our clients and are therefore aware that many of those responsible for crisis management and security want a uniform tool, but at the same time demand flexibility in terms of the scope of services provided. This is why we have developed FACT24 CIM with its three levels of expansion based on the extensive notification functions of FACT24 ENS”.

In FACT24 CIM, you can quickly create new incidents or continue work on an existing incident.

At the first virtual “FACT24 Experience Week”, taking place between June 15th and 19th 2020, the F24 team will give out detailed information on the benefits provided by FACT24 and answer all your questions about this product innovation.

About F24

F24 is Europe’s leading Software-as-a-Service (SaaS) provider for resilience. More than 5,500 customers worldwide rely on F24’s digital solutions, which support companies and organisations through all areas of resilience. Solutions cover business messaging and service notification, emergency and mass notification, incident and crisis management, as well as governance, risk and compliance.

F24 supports customers in virtually every sector ranging from energy, healthcare, industry, finance, IT, tourism and aviation to a wide variety of public organisations. Many years of international experience have made F24 experts in improving resilience with digital solutions.

The company was founded in 2000 in Munich, where F24 AG’s head office is still located. Today, F24 supports companies and organisations in more than one hundred countries, via more than 20 locations in Europe and beyond. The F24 AG Board of Directors consists of F24 co-founder Christian Götz and the spokesperson Dr. Jörg Rahmer.

In July 2020, Europe’s leading software investor Hg became the majority shareholder in F24 AG. Since then, F24 continues to grow within the second phase of its buy-and-build strategy to further accelerate growth and expand the position as market leader in Europe.

In 2018 F24 was the first company based in Europe to be listed in the Gartner report for Emergency and Mass Notifications Systems (EMNS) and meet the stringent requirements of this prestigious institute. In addition, F24 is included in the Forrester Wave™: Critical Event Management Platforms Q4 2023, which looks at “The 10 Providers That Matter Most And How They Stack Up”. This makes F24 one of the most relevant resilience providers worldwide.

Security is a top priority for F24, which is why the highest and most up-to-date safety standards are in place. In 2010, F24 became the first company worldwide to have their Integrated Management System for Information Security (ISMS) and Business Continuity (BCMS) certified by “The British Standards Institution” (BSI). Since then, F24 AG and most of its subsidiaries have been certified up to ISO/IEC 27001 and ISO 22301 standards. In addition to annual audits by an independent accredited institution, successful re-certifications according to the international standards ISO/IEC 27001:2013 and ISO 22301:2019 took place in 2013, 2016, 2019 and 2022.