Who we are
Innovative, international and always there for you
Market leader in Europe
We are Europe’s leading Software-as-a-Service (SaaS) provider for incident and crisis management, emergency notification as well as for sensitive and critical business communications. With FACT24 we offer a highly innovative solution that supports clients worldwide in the efficient and successful management of incidents, emergencies and crises. In addition, the eCall platform offers solutions for high-volume critical and/or confidential communications within the corporate environment.
“What I like about F24 is your approachability, the way that you take care of your customers.”Bert Burkels, Addiko Bank AG
We are technological innovators providing an essential service in partnership with our clients.
We always aspire to provide the perfect bespoke solution for each organisation, catering for every requirement.
We use the experiences and feedback from our customers to further develop our solutions and make them even better at pacifying the many headaches that emergency planning and crisis management entail.
We are the first and only European provider for EMNS (Emergency and Mass Notification Services) listed in the Gartner Report.
We have always put great importance on the protection of the data you entrust to us.
We look after you personally, speak your language and understand your cultural requirements.
Multi-sector trust based on over 20 years of experience
More than 2,500 clients worldwide rely on our SaaS solutions to meet their needs for crisis management or the daily communication of critical or confidential information. Our clients operate in virtually every sector ranging from energy, healthcare, industry, finance, IT, tourism and aviation through to a wide variety of public organisations. Our many years of experience have made us international experts on incident and crisis management as well as critical or confidential communications.
Our roots have always been in Munich. The company was founded there in 2000 and F24 AG’s head office is still located there. The F24 AG Board of Directors is made up of Christian Götz, who founded the company together with Ralf Meister, Dr. Jörg Rahmer and Jochen Schütte. We now support companies and organisations in more than a hundred countries all over the world through our international subsidiaries in Brussels, Zurich, London, Trondheim, Paris, Luxembourg City, Madrid and Munich, as well as branches in Mexico City, Santiago de Chile, Vienna and Dubai.
A worldwide presence for you with our F24 subsidiaries:
F24 Belgium SRL
F24 France SARL
F24 IT-Services GmbH
F24 Luxembourg S.A.
F24 Nordics AS
F24 Schweiz AG
F24 Servicios de Comunicación S.L.U.
F-24 UK Ltd.
F24 AG’s growth strategy
In July 2020, Europe’s leading software investor Hg became the majority shareholder in F24 AG. This has successfully completed the first phase of our buy-and-build strategy, which includes three acquisitions and integrations. In partnership with Hg, we have now entered into the second phase to further accelerate our growth and further expand on our position as market leader in Europe.
Our clients come from all industries
Recommended by Gartner and ISO certified multiple times
We are especially proud to be the only non-American company to be listed in the latest Gartner Report for Emergency/Mass Notification Services (EMNS). This listing in the Gartner Report means F24 is the first company based in Europe to meet the stringent requirements of this prestigious institute and this makes F24 one of the most relevant providers of EMNS worldwide.
Security is our top priority so we naturally have the highest and most up-to-date safety standards in place.
In 2010, we became the first company worldwide to have our Integrated Management System for Information Security (ISMS) and Business Continuity (BCMS) certified by “The British Standards Institution” (BSI). Since then, F24 AG and the majority of its subsidiaries have been certified up to ISO/IEC 27001 and ISO 22301 standards.
In addition to annual audits by an independent accredited institution, successful re-certifications according to the international standards ISO/IEC 27001:2013 and ISO 22301:2012 took place in 2013, 2016 and 2019.